di111 Frequently Asked Questions

Creating a di111 account takes under three minutes. Visit di111.app, click the registration link, and fill in your full name, date of birth, email address, mobile number, and a secure password. You must confirm that you are at least 18 years old. After submitting your details, a verification email is sent to the address you provided — click the link inside to activate your account and you are ready to make your first deposit.

di111 requires a valid Bangladesh National Identity Card (NID) or passport to complete identity verification. You will also need to submit proof of your residential address — a utility bill or bank statement dated within the last three months is accepted. If you use bKash, Nagad, or Rocket to deposit, a screenshot confirming the mobile number is registered in your name may also be requested. KYC is typically reviewed within 24 hours.

The minimum age to register and play on di111 is 18 years old. This applies to all games, sports betting markets, and promotions on the platform. di111 verifies age during the KYC process using your NID or passport. Any account found to belong to a player under 18 will be immediately suspended and the case reviewed in line with di111's responsible gaming policy.

To reset your di111 password, click the 'Forgot Password' link on the login page and enter the email address associated with your account. A password reset link will be sent to that address within a few minutes. Click the link, choose a new strong password, and log in as normal. If you no longer have access to your registered email, contact [email protected] from an alternative address and provide your full name and registered mobile number for identity verification.

No — di111 strictly allows only one account per person. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all accounts being permanently closed and any balances forfeited. If you have accidentally created a second account, contact [email protected] immediately to have the duplicate removed without penalty.

To permanently close your di111 account, email [email protected] with the subject line 'Account Closure Request', along with your registered username and the reason for closure. Any remaining balance will be processed as a withdrawal to your registered payment method before the account is closed. If you are closing the account due to gambling concerns, di111 strongly recommends requesting a self-exclusion rather than a simple closure, as self-exclusion offers stronger ongoing protections.

To bet on cricket on di111, navigate to the Cricket section from the main menu. All current and upcoming matches are listed there, including Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Click on any match to see available betting markets — match winner , top batsman, total runs, over/under, and more. Select your market, enter your stake in BDT, and confirm the bet. In-play betting is available on selected matches.

Yes, di111 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open di111.app in your mobile browser (Chrome, Safari, or Firefox all work well) and the site automatically adjusts to your screen size. All casino games, including slots, live dealer tables, and sports betting, are accessible on mobile. For the best experience, use a stable internet connection such as Wi-Fi or a 4G/LTE data connection.

All slot games on di111 use certified Random Number Generator (RNG) technology, which ensures that every spin outcome is entirely random and independent of all previous spins. The RTP (Return to Player) percentage for each game is displayed in the game's information panel before you play. Game providers on di111 — including Pragmatic Play, NetEnt, and Microgaming — are internationally recognised for fair play standards and regular independent audits.

di111's live casino section offers a wide range of real-dealer games streamed in high definition, including Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, and Live Teen Patti — all popular choices among players in Bangladesh. Games are hosted by professional dealers and available around the clock. Live casino tables are provided by leading studios including Evolution Gaming and Ezugi. Minimum bet amounts for live tables vary by game and are displayed before you join.

RTP stands for Return to Player and represents the theoretical percentage of total wagered money a game pays back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. RTP is a long-term statistical measure — it does not predict what you will win in a single session. Higher RTP games offer better long-term value, but short-term outcomes remain entirely random due to RNG certification.

di111 uses 256-bit TLS encryption on all connections between your device and di111.app, meaning your personal data and financial transactions are protected during every session. Player account data — including NID scans and financial records — is stored using AES-256 encryption at rest. di111 does not share your personal information with third parties for marketing purposes, and all payment processing partners are contractually bound to handle data securely. Passwords are stored using a one-way hashing algorithm and are never visible to di111 staff.

di111 is an internationally operated online casino and sports betting platform. Players in Bangladesh access di111 on an individual basis at their own discretion. di111 does not make specific legal claims about gambling legislation in Bangladesh and encourages all players to be aware of the laws applicable in their own jurisdiction. di111 operates with robust security, fair play standards, and responsible gaming protections for all players on the platform.

To set a deposit limit on di111, email [email protected] from your registered email address, specifying whether you want a daily, weekly, or monthly cap and the amount in BDT. Deposit limit reductions take effect within 24 hours. Increases to an existing limit are subject to a mandatory 7-day waiting period, which di111 enforces as a responsible gaming safeguard. You can also request a temporary time-out or full self-exclusion through the same support channel.

To self-exclude from di111, email [email protected] with the subject line 'Self-Exclusion Request', including your registered username and your preferred exclusion period (minimum 6 months, up to permanent). di111 will confirm account suspension within 1 hour. During self-exclusion, you cannot log in, deposit, or receive any marketing from di111. Your account balance is preserved and you may request a withdrawal at any time by contacting support. Self-exclusions cannot be reversed before the chosen period expires.