Responsible Gaming at di111
di111 believes that gambling should always be a form of entertainment, never a source of financial stress or personal harm. This page outlines the tools, policies, and resources available to every player in Bangladesh to keep gaming safe, controlled, and enjoyable.
Responsible Gaming Tools
Control Tools Available to Every di111 Player
di111 provides a set of practical account tools that put you in control of your own gambling activity. You can activate or adjust any of these tools by contacting [email protected] at any time.
Deposit Limits
Set a maximum deposit amount per day, week, or month. Once your chosen limit is reached, di111 will block further deposits until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling period.
Session Time Limits
Choose a maximum session length (e.g., 1 hour, 2 hours). When your session time expires, di111 will display a notification and log you out automatically. This prevents extended, uninterrupted play that can escalate spending.
Time-Out (Cooling-Off)
Take a short break from di111 for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive any promotional communications. Your balance is preserved and accessible once the period ends.
Self-Exclusion
Request a formal self-exclusion for a minimum of 6 months or permanently. During self-exclusion, your account is fully locked, no deposits are possible, and all marketing from di111 ceases immediately. This is the strongest protection tool available.
Loss Limits
Set a cap on the net amount you are willing to lose within a given period. di111 will suspend betting and casino activity once your loss threshold is met, giving you a firm financial boundary that cannot be bypassed in the heat of the moment.
Reality Check Reminders
Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered during that session. Reality checks prompt you to pause and consider whether you wish to continue, take a break, or log out.
1. Age Restriction & Verification
di111 operates exclusively as an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit, or participate in any game or sports betting market offered on di111.app. This age restriction applies uniformly to all players based in Bangladesh regardless of the game type.
During the account registration process, all new players are required to confirm that they are at least 18 years old. di111 follows this up with a formal Know Your Customer (KYC) verification step, which requires players to submit a valid Bangladesh National Identity Card (NID) or passport. The date of birth recorded on the submitted document is cross-checked against the age declared at registration.
If di111 has reasonable grounds to suspect that a player is under the age of 18 — including through inconsistencies in identity documents or a third-party age-screening alert — the account will be immediately suspended pending investigation. Any funds deposited by an underage player will not be returned as winnings; they will be held pending regulatory guidance.
2. Deposit Limits
Financial control is one of the most effective ways to keep gambling within safe boundaries. di111 gives every player the ability to set personal deposit limits on their account. These limits restrict how much money can be added to the account within a specified time window.
How Deposit Limits Work
- Daily limit: Caps the total amount you can deposit in a single calendar day (midnight to midnight, Bangladesh Standard Time).
- Weekly limit: Caps deposits across a rolling 7-day window.
- Monthly limit: Caps deposits across a rolling 30-day window.
To set or adjust your deposit limit, send a request to [email protected] from your registered email address, specifying the limit type and the amount in BDT (৳). Decreasing a deposit limit takes effect within 24 hours. Increasing a limit, or removing an existing limit entirely, is subject to a mandatory 7-day waiting period — this cooling period is intentional and cannot be waived.
Important: Limits Cannot Be Bypassed
Deposit limits are enforced at the platform level, not just as a preference setting. Once a limit is active, no deposit — regardless of payment method (bKash, Nagad, Rocket, Upay, or bank transfer) — will be processed that would cause you to exceed it. Creating a second account to bypass limits is a violation of di111's Terms & Conditions and may result in permanent account closure.
3. Time-Out & Cooling-Off
A time-out is a short-term voluntary suspension of your di111 account. It is designed for players who feel they need a brief break from gambling activity but do not require a long-term self-exclusion. di111 offers the following time-out durations:
- 24 hours
- 48 hours
- 7 days
- 30 days
During an active time-out, you will be unable to log in to your di111 account, place bets, play casino games, or make deposits. Withdrawals of any existing balance may still be requested by contacting support. All promotional emails and SMS messages from di111 are paused for the duration of the time-out.
A time-out begins as soon as di111 confirms your request. It cannot be cancelled or shortened once it is in place. To request a time-out, email [email protected] with the subject line "Time-Out Request" and your preferred duration. Our team will confirm activation within 2 hours.
4. Self-Exclusion
Self-exclusion is the most comprehensive account restriction tool that di111 offers. It is intended for players who recognise that their gambling has become a problem and who need a firm, binding commitment to stop. di111 takes self-exclusion requests extremely seriously and processes them as a priority.
Self-Exclusion Durations
- 6 months (minimum period — cannot be shortened)
- 1 year
- 5 years
- Permanent exclusion (account closed indefinitely; may only be reviewed after a minimum of 5 years with written request)
What Happens During Self-Exclusion
- Your di111 account is immediately locked upon confirmation.
- All active bonus offers are cancelled and cannot be redeemed.
- No deposits or bets are possible for the duration of the exclusion.
- di111 will cease all marketing communications to your registered email address and mobile number.
- Your account balance remains on file; you may request a withdrawal at any time during the exclusion by contacting support.
- di111 will make reasonable technical efforts to detect and block any re-registration attempt using the same personal details during the exclusion period.
Self-Exclusion Cannot Be Reversed Early
Once a self-exclusion is active, di111 will not reinstate the account before the chosen period has elapsed — regardless of any request to do so. This policy exists to protect players during a vulnerable period. Please consider your decision carefully before submitting a self-exclusion request.
To initiate a self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your full name, registered email address, and your preferred exclusion period. Confirmation will be sent within 1 hour during business hours or within 4 hours at any other time.
5. Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, background, or experience. It often develops gradually and can be difficult to recognise from the inside. di111 encourages all players to be honest with themselves about their gambling habits. The following are common warning signs that gambling may be becoming a problem:
Financial Warning Signs
- Gambling with money set aside for bills, rent, or food
- Borrowing money from family or friends to gamble
- Chasing losses by placing larger bets to recover what was lost
- Feeling anxious or distressed when unable to deposit
- Hiding gambling spending from family members
Behavioural Warning Signs
- Spending more time gambling than originally planned
- Feeling irritable or restless when trying to reduce gambling
- Neglecting work, study, or family responsibilities to gamble
- Gambling as a way to escape stress, anxiety, or depression
- Repeatedly failing to cut back despite genuinely wanting to
If any of the above signs feel familiar, we strongly encourage you to use di111's self-exclusion or time-out tools, and to seek professional support. Recognising the issue early significantly improves outcomes.
6. Self-Assessment Tool
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Answer honestly — your responses are for your own personal reflection and are not submitted to di111. If you answer "Yes" to three or more of these questions, we recommend contacting our support team or a dedicated problem gambling helpline.
Have you ever spent more money gambling than you originally intended to in a single session?
Have you ever borrowed money, sold personal items, or skipped paying a bill in order to fund gambling?
Have you ever felt the urge to increase the size of your bets to get the same level of excitement?
Have you tried to cut down or stop gambling but found yourself unable to do so?
Have family members, friends, or colleagues expressed concern about how much time or money you spend gambling?
Do you gamble as a way to cope with feelings of stress, loneliness, boredom, or depression?
After losing money, do you feel a strong compulsion to return and win it back as soon as possible?
Have you ever lied to someone about the amount of time or money you spend on gambling?
What to Do If You Answered Yes to 3 or More
Three or more "Yes" answers is a strong signal that gambling is having a negative impact on your life. Please reach out to di111's support team at [email protected] to request a time-out or self-exclusion. You are also encouraged to speak with a trusted family member or seek professional counselling. Taking action early is the best step you can take.
7. Getting Help & Support
di111's own support team is available 24 hours a day, 7 days a week to help you activate responsible gaming tools, answer questions about your account, or simply listen if you feel gambling is becoming a concern. You can reach us at [email protected]. All responsible gaming requests — including time-outs and self-exclusions — are handled with complete discretion.
How to Contact di111 Responsible Gaming Support
Send an Email to [email protected]
Use the subject line "Responsible Gaming" or "Self-Exclusion Request". Include your registered username and a brief description of how you would like us to help. Plain-text English is fine.
Receive Acknowledgement Within 2 Hours
Our responsible gaming team will acknowledge your email within 2 hours. For urgent requests (self-exclusion, immediate account lock), we aim to confirm activation within 1 hour during peak hours.
Your Chosen Restriction is Activated
The requested tool (deposit limit, time-out, or self-exclusion) is applied to your account. You will receive a confirmation email once the restriction is live. No further action is needed from your side.
Follow-Up Support Available
Our team will follow up after a self-exclusion activation to check in and, where appropriate, share information about professional counselling resources available in Bangladesh.
8. Player Protection Policy
Beyond the individual tools described above, di111 maintains a set of platform-wide player protection policies that apply automatically to every account:
- No credit gambling: di111 does not extend credit to players. All play must be funded from your own deposited balance. Bonus credits are subject to wagering requirements and cannot be withdrawn directly.
- No marketing to self-excluded players: Once a self-exclusion is active, di111 removes the player from all marketing lists immediately. Reactivation of marketing only occurs if a self-exclusion expires and the player explicitly opts back in.
- Underage access prevention: di111 applies age-gate verification at the point of first deposit and may request re-verification at any time if account activity raises a concern.
- Vulnerable player monitoring: di111's platform monitors for patterns consistent with problem gambling — such as frequent large deposits, rapid sequential bets, or unusually long sessions — and may proactively contact affected players to offer responsible gaming tools.
- Transparent game information: Every game on di111 displays its Return to Player (RTP) percentage and game rules before play begins, so players can make informed decisions about the games they choose.
- Fair play certification: All casino games offered on di111 use certified Random Number Generator (RNG) technology to ensure that outcomes are fair, unbiased, and not influenced by previous results.
Our Commitment to Bangladesh Players
di111 recognises that gambling can carry real risks for some individuals, particularly in a market like Bangladesh where problem gambling support infrastructure is still developing. We are committed to going beyond minimum standards — providing proactive monitoring, prompt responsible gaming responses, and genuinely accessible tools — so that every player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh can enjoy di111 safely and sustainably.
Play Responsibly — Enjoy di111 Safely
Gambling is most enjoyable when it stays within your personal limits. Set up your controls today, explore our games at your own pace, and remember that support is always one email away.
18+ only · Please gamble responsibly · di111.app